Comments on: Cancelling AOL

By: Abby

Abby — Wed, 01 Sep 2004 19:39:33 +0000

I lost my screen name today…I went searching to see if this has happend to others and found your site..This makes me hate AOL even more…so glad to be rid of them..but I want my damn name back! I had it for 6 years!

By: Gil

Gil — Fri, 25 Jun 2004 14:43:32 +0000

For the past 4 years or so, I’ve had only one AIM screen name. The other day I wanted to see how AOL MusicNet compared to other music providers like Rhapsody. AOL hides the fact, or at least doesn’t make it obvious, that in order to use their “Free Trial period” of MusicNet, they will automatically download AOL9.0 as a prerequisite (Which I didn’t want!) AOL also doesn’t tell you that if you canel their account it will be automatically reactivated if it is logged onto at a later date. (Oh yeah – the Billing process is also reinstated!) So if your child or spouse knows the account name and password and they log on after you canceled the account, you will eventially receive a bill!
During the install process they give you the option to use your existing AIM screen name as the AOL account name. The next morning tried to cancel the MusicNet and AOL accounts but I had to find a number through Google to do it. Then I was told that when I cancel the AOL account, the screen name that I used for so many years and all my associates know it, can no longer be used. It belongs to AOL. In order for me to continue using that screen name, I had to subscribe to program A or even program B, at a minimal cost of so many dollars per month!!!! I had the account canceled but I also had to make it clear that I wanted the password scrambled so that no one can log onto the account. By the way I tried my best to keep my AIM screen name by talking to an AOL rep who couldn’t help me, then I asked for her supervisor (who could’nt help me) then I asked for her supervisor who not only couldn’t help me but refused to give me her last name and would not pass the call to her boss. She was the shift supervisor and she held the AOL policy line, “In order to keep the screen name, you must use either program A or program B”, otherwise when you close the account you will no longer be able to use the AIM screen name. She told me that anyone I asked to talk to will tell me the same thing. She didn’t give me her bosses name either. I lost my screen name. Have a nice day AOL!

By: rob adams

rob adams — Wed, 30 Nov -0001 00:00:00 +0000

You really never lose your AOL account, kinda like circumcision. And, they know you really didn’t mean it, theorizing you merely called in some typical homosexual ecstasy-viagra-cocktail drug-induced whim.

And i’m willing to sell you the Tinmanic aim account as i havn’t used it in ages.

;-)

Welcome to the real world wide web.

.rob adams

By: AARON

AARON — Wed, 30 Nov -0001 00:00:00 +0000

I’ve had similiar problems with aol. A couple years ago, I started an aol account and laterr called to cancel. They talked me into two more months for free. I called up later to again cancel, they talked me into another month for free. A month later, I called and argued with them for about twenty minutes, until they finally cancelled me.

Recently, for some stupid reason, I started another aol account. I only needed it for about two days, however, and didnt use it after that. I called to cancel, and they hassled me so much that I took another two months free. Two months later I called to cancel and they refused. Another free month. 30 days later I tried to cancel yet again. Arguing, I almost had the guy to agree to cancel me, but then we were mysteriously “disconnected”. I called back and sat on hold for a half an hour. Irate, I yelled at them and they started to cancel me, but during the reading of the privacy disclosure, I was disconnected again! Furious, and needing to know if I was cancelled, I re-called, waited on hold for another twenty minutes, and talked to a different guy for another ten minutes about different packages and stuff i didnt want to find out that I was finally cancelled!